Return & Refund Policy
1. Overview
We strive to ensure that every product delivered meets high standards of quality and craftsmanship. If you are not fully satisfied with your purchase, you may request a return or refund according to the terms outlined below.
2. Eligibility for Returns
Products may be returned if they meet the following conditions:
- Return request is raised within 7 days of delivery.
- Item is unused, unwashed, and undamaged.
- Product is returned in its original packaging, including tags, labels, and accessories.
- The item is in resalable condition.
- Proof of purchase or order confirmation is available.
Returns that do not meet these conditions may not be accepted.
3. Non-Returnable Items
The following items are not eligible for return or refund:
- Customized or made-to-order products
- Gift collections once opened or partially used
- Products damaged due to misuse, washing errors, or improper handling
- Items purchased during clearance or final sale (unless defective)
4. Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, or different from what was ordered:
- Notify us within 48 hours of delivery.
- Provide clear photos of the product and packaging.
- After verification, a replacement or refund will be arranged.
5. Return Process
- Submit a return request within the eligible period.
- Once approved, return instructions will be shared.
- Securely pack the product to avoid transit damage.
- Ship the item using the recommended courier (if applicable).
Unauthorized returns may not be processed.
6. Refund Policy
- Refunds are processed only after the returned item passes quality inspection.
- Approved refunds will be issued to the original payment method.
- Processing time: 5–10 business days after inspection approval.
- Shipping charges (if any) are non-refundable, unless the return is due to an error or defect.
7. Replacement Policy
- Replacements are subject to product availability.
- If the same product is unavailable, customers may choose:
- A similar item, or
- Store credit, or
- A refund (as applicable).
8. Return Shipping
- Customers may be responsible for return shipping costs unless the item received was defective, damaged, or incorrect.
- We recommend using a trackable shipping method.
9. Cancellation Policy
- Orders can be cancelled only before dispatch.
- Once shipped, orders cannot be cancelled and must follow the return process.
10. Quality Disclaimer
Minor variations in color, texture, or print placement may occur due to handcrafted processes and photographic lighting. These are not considered defects.
11. Policy Updates
This policy may be updated from time to time without prior notice. Customers are encouraged to review the policy before making a purchase.